Shipping Information

At Saint Alexander, orders are processed quickly to ensure a smooth delivery experience. Orders placed before the daily cutoff time are typically dispatched the same working day, while others may require additional processing depending on demand or product availability.

Estimated delivery times after dispatch:

  • USA: 1–3 business days
  • Canada: 2–4 business days
  • UK & EU: 3–5 business days
  • International: around 5 business days

During high-demand periods such as sales or product launches, processing and shipping times may take longer. Some items may require up to 7–14 business days before dispatch due to increased order volume.

For pre-order items, shipping timelines are clearly stated on the product page and may take 40–50 days before dispatch.

Once your order has been shipped, tracking details will be provided so you can monitor delivery progress.

📦 Important Shipping Notes

  • Orders may take additional time during peak periods
  • Pre-orders have extended shipping timelines
  • No duties or taxes may apply depending on region
  • Once marked “delivered,” responsibility shifts to the carrier

Saint Alexander is not responsible for lost or stolen packages if the carrier confirms delivery.

To avoid issues, always ensure your shipping details are correct and track your order once dispatched.

🔄 Returns Policy

Saint Alexander offers returns for store credit or exchanges, but not for refunds in most cases.

Returns are accepted only if:

  • Requested within 3–5 days of delivery
  • Items are unworn, unwashed, and unused
  • All original tags and packaging are intact

If these conditions are not met, the return request may be denied.

💳 Refund Policy

Refunds are not provided for change of mind, sizing issues, or unwanted items.

Refunds are only issued if:

  • The item is faulty
  • The wrong item was received

In such cases, customers must contact support with order details and proof (such as images) for approval.

🔁 Exchanges

Exchanges are available if requested within 3 days of receiving the item.

To qualify:

  • Items must be in original condition
  • Return shipping must be paid by the customer
  • Exchanges depend on product availability

This allows customers to change sizes or items while maintaining product quality standards.

💰 Return Costs

  • Returns are not free
  • Customers are responsible for return shipping costs
  • Original shipping fees are non-refundable

This means the total refunded or credited amount will not include the initial delivery cost.

❌ Final Sale Items

Certain items are considered final sale:

  • Black Friday or clearance items
  • Discounted or promotional products

These items are not eligible for return or refund unless faulty.

Always review product details before purchasing sale items.

⚠️ Return Conditions

To ensure your return is accepted:

  • Items must be in original condition
  • Must include tags, packaging, and dust bags (if applicable)
  • Must show no signs of wear or damage

If the returned item does not meet these conditions, it will be sent back to you.

📌 Order Cancellations

Orders may be canceled if they cannot be shipped to your location. In such cases, the payment will be refunded to the original method.

🧠 What You Should Know Before Buying

Before placing an order with Saint Alexander:

  • Double-check sizing (returns are limited)
  • Understand that refunds are rare
  • Be aware of processing and shipping times
  • Track your order after dispatch

This helps avoid issues and ensures a smoother shopping experience.